How do I reconcile a carrier statement?

Upload or sync the statement, then open Commissions → Reconciliation. Every line is matched to a policy and producer, and anything that does not match lands in an exceptions queue you can resolve line by line.

The reconciliation loop

  1. Ingest the statement (automatic connection or manual upload).
  2. Auto-match lines by policy number, then by member name and effective date.
  3. Work the exceptions queue: unmatched, unexpected amount, or unknown producer.
  4. Approve the period and lock it so downstream payouts use fixed numbers.

Statement formats

CSV, XLSX, and PDF statements are all supported; PDF statements are parsed and normalized on ingestion.

What happens to unresolved lines?

They stay in the exceptions queue and roll into the next period until resolved, so nothing is silently dropped.

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