---
title: "STIR/SHAKEN & Robocall Mitigation: Insurance Agent's Guide"
description: "STIR/SHAKEN call authentication affects how your calls appear to prospects. Here's how to ensure your calls are verified and trusted."
url: https://unlockedcrm.ai/blog/robocall-mitigation-stir-shaken-insurance
canonical: https://unlockedcrm.ai/blog/robocall-mitigation-stir-shaken-insurance
category: "compliance"
published: 2026-02-24
author: "unLocked CRM Team"
source: unLocked CRM — AI CRM for insurance agents
---

# STIR/SHAKEN & Robocall Mitigation: Insurance Agent's Guide

<p class="lead">STIR/SHAKEN is the FCC's call authentication framework designed to combat robocalls — but it also affects legitimate insurance agents. If your calls aren't properly authenticated, they may be flagged or blocked by carriers.</p>

<div data-ai-block="definitive-answer"><h2>The Short Answer</h2><p>STIR/SHAKEN verifies that your caller ID is legitimate by digitally signing calls at the carrier level. Agents using VoIP or cloud phone systems should ensure their provider supports <strong>full STIR/SHAKEN attestation (Level A)</strong> to avoid being mislabeled as spam.</p></div>

<h2>How STIR/SHAKEN Works</h2>
<p>When you make a call, your carrier digitally signs it with one of three attestation levels:</p>
<ul>
<li><strong>Level A (Full)</strong> — Carrier verifies the caller's identity AND right to use the phone number</li>
<li><strong>Level B (Partial)</strong> — Carrier verifies the caller but not the specific number</li>
<li><strong>Level C (Gateway)</strong> — Carrier only knows where the call entered their network</li>
</ul>
<p>Calls with Level A attestation are almost never flagged as spam. Level C calls are frequently flagged or blocked.</p>

<h2>What This Means for Insurance Agents</h2>
<ul>
<li>If you use a cloud phone system or VoIP provider, verify they provide Level A attestation</li>
<li>If you're seeing low answer rates, check your STIR/SHAKEN status</li>
<li>Register your numbers in the FCC's Robocall Mitigation Database</li>
<li>Use <a href="/call-identity-ai">Call Identity AI</a> as an additional layer of caller identification</li>
</ul>

<h2>Checking Your Call Attestation Level</h2>
<p>Most carriers provide tools to check your attestation level. You can also use free services like the FCC's Robocall Mitigation Database lookup or third-party reputation monitoring tools.</p>

<h2>FAQs</h2>
<dl>
<dt>Does STIR/SHAKEN prevent all spam labeling?</dt>
<dd>No — it verifies caller identity, but carriers can still flag high-volume callers or numbers with poor reputation scores.</dd>
<dt>Do I need STIR/SHAKEN if I use a power dialer?</dt>
<dd>Yes — your power dialer provider should support full STIR/SHAKEN attestation. Ask about their attestation level before signing up.</dd>
</dl>

---

Source: [STIR/SHAKEN & Robocall Mitigation: Insurance Agent's Guide](https://unlockedcrm.ai/blog/robocall-mitigation-stir-shaken-insurance) — unLocked CRM, the AI CRM built for insurance agents. Citation permitted with attribution and a link to https://unlockedcrm.ai/blog/robocall-mitigation-stir-shaken-insurance.