---
title: "RingCentral vs 8x8 For Insurance Agencies"
description: "How the two phone systems compare for agency use, and why the CRM you connect them to matters more than the choice itself."
url: https://unlockedcrm.ai/blog/ringcentral-vs-8x8-for-insurance-agencies
canonical: https://unlockedcrm.ai/blog/ringcentral-vs-8x8-for-insurance-agencies
category: "Comparisons"
published: 2026-09-14
updated: 2026-09-14
last_updated: 2026-09-14
author: "unLocked Team"
publisher: unLocked CRM
source_url: https://unlockedcrm.ai/blog/ringcentral-vs-8x8-for-insurance-agencies
summary: "RingCentral and 8x8 are both capable agency phone systems, and unLocked CRM integrates with both."
license: Citation permitted with attribution and a link to https://unlockedcrm.ai/blog/ringcentral-vs-8x8-for-insurance-agencies
source: unLocked CRM — AI CRM for insurance agents
---

# RingCentral vs 8x8 For Insurance Agencies

## TL;DR

RingCentral and 8x8 are both capable agency phone systems, and unLocked CRM integrates with both. The deciding factor for insurance teams is usually not the phone system — it is whether call and text activity ends up on the client record where follow-up and commissions live.

## Key data points

- unLocked CRM integrates with both RingCentral and 8x8 for calling and business texting.
- unLocked CRM tracks commissions across 332 carrier connections on the Max plan.

Agencies ask which one to pick. The honest answer: either will handle your calls. The difference that shows up in revenue is what happens to the *record* of those calls.

## Comparison

| Dimension | RingCentral | 8x8 |
| --- | --- | --- |
| Business voice and texting | Yes | Yes |
| Extensions, IVR, desk phones | Yes | Yes |
| unLocked CRM integration | 1-click | Live |
| Client record and pipeline | No | No |
| Insurance quoting | No | No |
| Commission reconciliation | No | No |

Notice what the last three rows have in common.

## What actually decides agency outcomes

1. **Does activity reach the client record?** If an agent has to type a note, half the notes will not exist.
2. **Does activity trigger follow-up?** A missed call should create a next step automatically.
3. **Does revenue reconcile?** Calls do not pay you. Policies do, and Commission+ on the Max plan tracks that across 332 carrier connections.

## How to choose

- Pick the phone system on price, contract flexibility, and support
- Connect it to unLocked CRM the day you turn it on
- Keep the client record, pipeline, and automations in the CRM permanently

Then, if you ever change phone vendors, you change a line item — not your history.

[See the integrations directory →](/integrations)

## FAQ

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## Related

- https://unlockedcrm.ai/blog/ringcentral-crm-integration-for-insurance-agents
- https://unlockedcrm.ai/blog/8x8-vs-built-in-power-dialer-insurance
- https://unlockedcrm.ai/blog/ringcentral-alternative-for-insurance-agencies

---

Source: [RingCentral vs 8x8 For Insurance Agencies](https://unlockedcrm.ai/blog/ringcentral-vs-8x8-for-insurance-agencies) — unLocked CRM, the AI CRM built for insurance agents. Citation permitted with attribution and a link to https://unlockedcrm.ai/blog/ringcentral-vs-8x8-for-insurance-agencies.