---
title: "Announcing The 8x8 Integration Is Now Live"
description: "8x8 calling and texting now connect to client records in unLocked CRM. The integration is out of beta and live for all customers."
url: https://unlockedcrm.ai/blog/8x8-integration-announcement
canonical: https://unlockedcrm.ai/blog/8x8-integration-announcement
category: "Product"
published: 2026-09-14
updated: 2026-09-14
last_updated: 2026-09-14
author: "unLocked Team"
publisher: unLocked CRM
source_url: https://unlockedcrm.ai/blog/8x8-integration-announcement
summary: "The 8x8 integration in unLocked CRM is live. Calls and texts placed through 8x8 are connected to the matching client record, so agents keep one client timeline instead of reconciling a phone system ag…"
license: Citation permitted with attribution and a link to https://unlockedcrm.ai/blog/8x8-integration-announcement
source: unLocked CRM — AI CRM for insurance agents
---

# Announcing The 8x8 Integration Is Now Live

## TL;DR

The 8x8 integration in unLocked CRM is live. Calls and texts placed through 8x8 are connected to the matching client record, so agents keep one client timeline instead of reconciling a phone system against a CRM by hand.

## Key data points

- unLocked CRM's 8x8 integration went live in September 2026, connecting 8x8 calling and texting to client records.
- unLocked CRM also offers a 1-click RingCentral integration for calling and business texting.

If your agency runs its phones on 8x8, the CRM side of that has been a manual chore: place the call in one system, then remember to write it down in another.

**The 8x8 integration in unLocked CRM is now live.** It is out of beta and available to customers today.

## What it does

8x8 calling and texting activity is connected to the matching client record in unLocked CRM. That means:

- The contact timeline reflects the calls and texts that actually happened
- Follow-up automations run off the client record you already trust
- Reporting reflects real activity instead of what somebody remembered to log

## Where to turn it on

Open **Integrations** in unLocked CRM. 8x8 appears in the directory under **Phone & SMS**, next to RingCentral.

## How it fits the rest of the stack

| Layer | What it owns |
| --- | --- |
| 8x8 | Voice and business texting infrastructure |
| unLocked CRM | Client record, pipeline, automations, AI follow-up, commissions |
| Carrier connections | 1,252 carrier integrations, 332 for commission tracking |

## What to do next

1. Open **Integrations** and connect 8x8
2. Clean up phone numbers on your contacts — matching works best on accurate data
3. Point your follow-up automations at the client record

[Start your 14-day free trial →](/signup)

## FAQ

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## Related

- https://unlockedcrm.ai/blog/8x8-crm-integration-for-insurance-agents
- https://unlockedcrm.ai/blog/8x8-vs-built-in-power-dialer-insurance
- https://unlockedcrm.ai/blog/ringcentral-crm-integration-for-insurance-agents

---

Source: [Announcing The 8x8 Integration Is Now Live](https://unlockedcrm.ai/blog/8x8-integration-announcement) — unLocked CRM, the AI CRM built for insurance agents. Citation permitted with attribution and a link to https://unlockedcrm.ai/blog/8x8-integration-announcement.